Q1: After I load my video files into the program, I can only
view the titles and resolution. Is it possible to obtain more information items?
A: Open "Tools -> Preferences..." -> select which items you would like to see in the program.
Q2: I loaded a 3 GB movie into the program, and I know the capacity of a DVD disc is 4.7GB. Why did I get message stating that the burning cannot be finished because there is not enough free space on the DVD disc?
A: Generally speaking, after your video files are burned onto standard DVD--so you can play the final disc on your TV's DVD player--the content on the disc will get larger than the original video files. Please note what capacity bar at the bottom shows the final output size, and if it appears green and red color, it means that you still can finish burning but some contents maybe lost.
Q3: I loaded several file items into the program. Is it possible to adjust their sequence? I know that changing the file order will affect the sequence of the titles after burning.
A: There are two buttons on the main interface, "Up" and "Down". Highlight the loaded file that you wish to move then click on the "Up" or "Down" button.
Q4: What type of DVD media does your program support, DVD+R, DVD-R, RAM disc, dual-layer?
A: Our software can support DVD+R/RW and DVD-R/RW. If the RW disc that you use is not empty, our software will erase the entire content on the disc after notifying you and before the burn process starts. Presently, the software does not support RAM disc or dual-layer.
Q5: Can I burn a file as an ISO with your program, so that I can use it in my virtual drive? If so, how can I do this?
A: After your video files are loaded into the program, highlight the file you want to burn, and select "Savd as image(.iso)..." from the "Destination" drop-down list, finally click the big "Start Burn" button at the right bottom.
Q6: What is the "Temporary Files Folder Location" option in the "Tools ->"Preference..."? When I try to use another folder, I get following message: "You have selected a directory that is not empty. The contents in the directory will be deleted when creating DVD. Make sure that you want to select the folder anyway." Will anything be kept in this directory after burning?
A: During the burn process, our software needs some free space on your hard drive to save the temp contents before they are burned onto DVD. In the default mode, all the temp contents will be deleted automatically after the burning is finished. The message you received merely informs you that the current folder you select for temp file is not empty, containing files or sub-directories. If you confirm the message that our program shows, the files and sub-directories in this folder will be deleted. Before clicking "Yes", make sure none of those files or folders are of any use to you.
Q7: When I click the red button on the main interface to burn a DVD, I got a message stating, "There is not enough space on the disc. Please select another temp directory. Use "Preference" in the "Tools" menu. How can I correct this problem?
A: Open "Tools -> "Preferences..." then select another directory for "Temp". Maybe the current directory which you wish to use does not have enough free space for your burn project. Generally speaking, you should select a drive with at least has 3 GB of free space for burning.
Q8: What does "Save as DVD Folder..." mean?
A: It is an output form for your newly created DVD. If you use the "Save as DVD Folder...", you will get two folders in the output directory that you set, "VIDEO_TS" and "AUDIO_TS". In the "VIDEO_TS" folder, you will find VOB files, IFO files and BUP files, etc. They will form a standard DVD. So you can burn it in the future in the case that you have no disc at hand.
Q9: After I finish burning a DVD, I can watch the DVD movie on my PC, such as Power DVD, Win DVD, etc. But I cannot play it on my stand-alone DVD Player. Why?
A: Open "Tools" -> "Preferences..." and check which playback mode you need, PAL or NTSC. The format must be the same as the settings of the stand-alone DVD Player that you are using. If the formats are not the same, it will not be able to play the DVD you burned. Consult DVD player's manual to which formats it supports.
Q10: The aspect ratio of my original video is 16:9. But after burning I got 4:3. How can I correct this?
A: The output video aspect setting option can be found in the "Tools" -> "Preferences...". The default one is 4:3 (letterbox). If you want 16:9, select it in the list.
Q11: I am not satisfied with the final burning quality. Is it possible for me to improve it?
A: Open "Tools" -> "Preferences..." then select "High"
for the video setting. The default setting is "Medium". The
output DVD quality will be better if you select "High".
Q12: I would like the DVDs I burn with your program to have the volume names I want. Is it possible to edit the final disc volume instead of what is automatically offered?
A: Yes. You can modificate the volume name in the "DVD Name" text box at the bottom of main interface before burning.
Q13: Sometimes when I burn a DVD, in the middle of the process, the program shows, "Failed to open DVD Drive". Then the burning stops. How can I correct this?
A: Your original files might be very high in quality, with a high bit-rate value. In such situations, the burning cannot be completed if you still set "High" in "Tools" ->
"Preferences...". Try using the default setting of "Medium".
