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ImTOO DVD to Video for Mac FAQ
Q1: For most of DVDs, so long as I put them into my DVD drive, your program will recognize them and load their content into automatically. But for some of them, it seems that nothing happens though I have inserted them for a long time. How can I load DVD in this situation?
A: In this situation, you need to click the "Add" button in the program. And then in the following dialog-box, you should browse the DVD drive of your Mac. Choose the Video_TS folder of your DVD disc and click "Choose" to get the DVD movie loaded.
Q2: According to the web description, your program should be able to support many different output formats. But I do not know how to select those formats. Can you tell me?
A: Please pay attention to the right panel of the interface of our program. Under the "General" tab, you can find a "Profile" box with a drop-down list, where you can find all the output profile options our program offers and you can choose the one you want.
Q3: After my DVD was converted, I noticed that the output file was not in the exact audio track and subtitle I want. How can I set those options?
A: After your DVD is loaded into the program, you can select the proper audio track and subtitle options on the right panel of the main interface. All the audio and subtitle options that your DVD includes will be displayed in the corresponding lists so that you can select what you need before the conversion job.
Q4: There are many output options in the "Profile" list. But I just want to backup my favorite DVDs on my Mac. So could you please tell me what the best format I should choose? I hope that I can get output files in better quality as well as in proper file size. It should not be too large.
A: If you only want to watch the output files on your Mac, you'd better select "DivX AVI" as the output format, which will provide better output video quality and smaller output size. And you can play the file directly by VLC Player, a free program.
Q5: I want to name the output files in my own way. Could you tell me what I should do with your program before converting?
A: Of course. Before you click "Convert" button to start converting, you should check on the item, chapter or title, and then enter the name of your output file in the "Output Filename" box, the last option under "General" tab on the right part of the main interface.
Q6: I just want to get a small clip of my DVD. How can I do it?
A: You can get this job done in two ways. After your DVD is loaded into the program, please check on the item that you want to convert. And then, please click the "Trim" button in the program. In the following dialog-box, video trim, you can preview the movie content you have selected. During the playback, you need to click "Set Begin" to decide the starting point and "Set End" to decide the end point of the clip. After the setting, click "OK" to confirm. At last, click the "Convert" button to get the clip you want.
Q7: Is it possible to change the path where the snapshot is to be saved during the preview? And what should I do?
A: Please press the Apple key and "," key simultaneously to reach the "Preference" dialog-box. And then under the "Snapshot" tab, you can set the output path for the snapshot you get during the preview.
Q8: How can I find the output files after the conversion?
A: At the bottom of the main interface, you should be able to find a button "Open". When the conversion job is completed, click "Open" and you can reach the output folder directly where you will find the output files.
Q9: After the conversion, I am not satisfied with the quality of the output file. Is it possible to get better qualities in both video and audio?
A: On the right panel of the main interface, under "General" tab, you can find the adjustment settings for video and audio qualities. Or under the "Advanced" tab, you can improve the qualities by modifying Video Size and Bit Rate into larger numbers. For some output formats, you can "Custom" some your own values. But for some formats which are specifically designed for some devices, such as iPhone, Apple TV and iPod, etc, you'd better just use the value we have offered in the list. Or the output files will not be recognized by the devices.
Q10: There are two kinds of profiles your program offers for iPod conversion job, 320x240 and 640x480. What is their difference?
A: They are prepared for two kinds of iPod, G5 and G5.5. If your iPod belongs to G5, you can only use the profiles whose default Video Size is 320x240; if yours is of G5.5, the more advanced one, you can use all the iPod profiles we offer, regardless of their Video Size setting. Of course Video Size in 640x480 will provide much better quality when you watch the movie on your TV via iPod.
Q11: After I got iPod output files, how can I import them into iPhone?
A: First of all, you must download the latest version of iTunes from www.apple.com. Next, you need to load the MP4 movie into the "Library" of the iTunes. You will find it in the "Movie" list after that. Connect your iPhone with your PC via USB cable so that the device will be recognized by iTunes. Then, you can "SYNC" the movie into iPhone following its detail instruction. Actually, the way to import files into iPhone is same with the way to import files into iPod.
Q12: I found many similar profile options in the list, several for iPod and others for iPhone. What are their differences?
A: Actually, different profiles that we have offered represent different output qualities. For most of profiles, you can notice the different default settings on Video Size and Video Bit Rate. Generally, the higher values you set for those two items, the better qualities and the larger output file size you will get after the conversion. If you want to get the best quality regardless of its file size, you'd better select the profile with the largest Video Size and Bit Rate.
Q13: After I got Apple TV output files, how can I import them into Apple TV?
A: You can import the files into Apple TV in the same way to import files to iPod or iPhone that we have mentioned above in the Q11. Or you can connect your Apple TV to your Mac by wireless network. You can import the files by initiating iTunes via Apple TV directly.
Q14: My original DVD is a 16:9 one. But after the conversion, I got a 4:3 file. Can I keep the original aspect?
A: Before you start converting, please check on the item that you want to convert. And then under the "Advanced" tab on the right, you can set 'Aspect'. You can enter 16:9 or 4:3 directly in the corresponding place.
Q15: I convert my DVD to iPhone format. And the output file can be played well on my Mac. But after I sync the file into iPhone by iTunes, I can only get a black video content during the playback on the iPhone. Why?
A: Please check the Video Bit Rate setting of your conversion job. The option can be found under the "Advanced" tab. According to our test, if you set a value larger than 2500 for this option, the output file will not be played properly on your iPhone.
Q16: I have tried to sync the output files into iPhones through iTunes. But it seems that iTunes refuses to accept them. It gives me the message that the file can not be played in iTunes. Why?
A: You'd better check the output file by playing it in the QuickTime. If it can be played well in the QuickTime, it would be the problem caused by your output settings. Please check the Video and Audio Bit Rate settings before the conversion job. If you do not use the value that we have offered in Video Size and Bit Rate as we have mentioned in the Q9 above, iTunes will not accept the output files.
Q17: In the output file, I found that the position of subtitle is not very proper. Is it possible that I can move it up or down a little?
A: Please press the Apple key and "," key simultaneously to reach the "Preference" dialog-box. And then under the "Advanced" tab, there will be 4 sub-tabs. You should click the "Subtitle" and adjust the offset values of subtitle there.
Q18: I do not think that the picture in the output file is bright enough. Can I modify it?
A: Please press the Apple key and "," key simultaneously to reach the "Preference" dialog-box. And then under the "Advanced" tab, there will be 4 sub-tabs. You should click the "Luminance" one, check on the "Luminance Filter" option first to make the value setting effective, and adjust the proper values there.
Q19: My DVD is recognized as certain titles after it is loaded into your program. How can I get each chapter converted in this situation?
A: After your DVD is loaded into the program, if it is shown in title, you can get the chapters by clicking the "+" before each title. Then you can get the chapters converted as well.
Q20: What is the best audio format that can be played in iPod or iPhone?
A: MP3 would be more popular than others and it can be recognized by many devices besides iPhone. But since it is a compressed format, its quality is not as good as M4A. So if you want to get better quality, you'd better select M4A. Generally, we do not recommend WAV format since it is too large.
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